General Terms and Conditions of Sale

General Terms and Conditions of Sale

Présentation de la Société

The Website https://gloria-hope-md.com (hereinafter the Website) is an e-commerce website published by the Company INOGREEN SA Having its registered office at the following address:


11 Rue des Pâquis
1201 Geneva (GE)
Switzerland
registered at number : CHE-227.806.758

Object

These general terms and conditions of sale are entered into between the Company and any natural person with full legal capacity who acts for purposes outside their commercial, industrial, craft, or professional activity (hereinafter the Customer).

They define the rights and obligations between the Company and the Customer (hereinafter the Parties) in the context of sales made on the Site, from payment to delivery, including after-sales service.

The Customer may download these general terms and conditions of sale as a durable medium, or save or print them on a durable medium.

Offers and prices

The range of products offered is unlimited. The prices of the products indicated are in Dollar ($), inclusive of all taxes and VAT.

Products

The products are indicated as sold and made available by the Company. The products are described and presented with the greatest possible accuracy. However, if any errors or omissions may have occurred in this presentation, the Company undertakes to modify the presentation of the product as quickly as possible and to avoid Customers who have placed orders from doing so. Product photographs are not contractually binding. The products remain the sole property of the Company until full payment of the sale price.

The products and services offered may include:

  • A free clairvoyance reading sent in the form of a written text

  • An introduction to the world of divinatory sciences, astrology, numerology, or tarot via emails sent to customers

  • Digital books in PDF format, downloadable from a link sent by email.

If you have any problems opening your order, please contact customer service.

Products and services are delivered within a maximum of 48 hours of ordering.

If https://gloria-hope-md.com cannot deliver a product, an email is sent to the customer, who will be immediately refunded.

All sales recorded on https://gloria-hope-md.com are subject to VAT, the amount of which is calculated according to the current rate. in force in France and is included in the amount of your participation.

Order

Online Purchasing Procedures

The Customer selects the product(s) they wish to purchase. Before confirming their order, they are informed that their confirmation implies a payment obligation.

As soon as this action is completed, the Customer receives an email with a link to retrieve their order.

Payment

Payment for purchases is made exclusively in Dollar ($). The Company offers two payment solutions:

  1. Payment by credit card: The Company accepts French (CB) and international (VISA or MASTERCARD) credit cards. The Customer must provide the card number, its expiration date, and the control number (known as the cryptogram), represented by the last three digits on the back of the card, near the signature insert. The entire transaction is sent in encrypted mode to a bank validation server using SSL (Secure Socket Layer) mode. The Company never has access to the Customer's credit card details.

  2. Payment by PayPal: If the Customer already has a PayPal account, they can pay for their order securely without providing their bank details. By choosing to pay via PayPal, you will be automatically redirected to your account. For more information, the Company invites its customers to visit the PayPal website.

Delivery

Products are delivered electronically.

Products and services are delivered within 48 hours of ordering.

Customer service

Pour toute information, question ou conseil, le Service Clients de la Société est à la disposition du Client :

  • Par courrier : Service Client INOGREEN, 11 Rue des Pâquis, 1201 Geneva

  • Par courrier électronique : contact@gloria-hope-md.com

Money Back Guarantee

The customer always benefits from the legal 14-day withdrawal period, starting the day after receiving their order, for all or part of the products that do not provide complete satisfaction. The customer benefits from the "satisfied or refunded" guarantee on their last purchased Service or Product. They can request a refund within 30 days of purchase by contacting customer service, clearly providing all the order information. Customer service will process the refund to the account linked to the bank card you used for payment.

Right of withdrawal

Return Policy: Within 14 days following the day after the Customer receives their order, they have the right to cancel their order without having to provide a reason or pay a penalty. How to exercise their right of cancellation: To exercise their right of cancellation, the Customer is invited to write an unambiguous statement listing the products they wish to return in order to determine the amount to be refunded, and send it via the Website or to Customer Service.

The burden of proof for exercising their right of cancellation rests with the Customer. If he has chosen to send it by e-mail to contact@gloria-hope-md.com the Client will then receive an acknowledgment of receipt by e-mail when his request is being processed. If he has chosen to exercise his right by mail to INOGREEN Customer Service, 11 Rue des Pâquis, 1201 Geneva, the Company advises that he exercise this right by registered mail with acknowledgment of receipt.

Consumer guarantees

Products sold benefit from the legal guarantee of conformity (L211-1 et seq. of the Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the Civil Code), allowing the Customer to return products delivered that are defective or non-compliant. "The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when this has been assigned to him by the contract or has been carried out under his responsibility.

To comply with the contract, the goods must be suitable for the use normally expected of similar goods and, where applicable, correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a model and present the qualities that a buyer can legitimately expect in light of public statements made by the seller, the manufacturer, or their representative, particularly in advertising.

Data Protection and Freedoms / Personal Data

The company is committed to complying with the provisions of the Data Protection Act. All personal data submitted by the client is treated confidentially. The client may modify their personal data at any time or request its deletion.

This site complies with the provisions of French Law 78-17 of January 6, 1978, relating to information technology, data files, and civil liberties. Under this policy, the User benefits, in particular, from the right to object (Articles 32 and 38), access (Articles 38 and 39), and rectify (Article 40) their data.

To use this right, the User must contact the Publisher at the following address: contact@gloria-hope-md.com, or by mail addressed to the Publisher's head office, specifying their last name, first name(s), address, and email address(es).

Responsibility

The Company is responsible for the proper performance of its obligations resulting from all steps necessary to conclude the distance selling contract. However, the Company shall not be held liable in whole or in part if it proves that the failure to perform its obligations is attributable to the consumer, a service provider, the unforeseeable and insurmountable act of a third party to the contract, or in the event of force majeure.

Cookies / IT risks / Hypertext links

The Site may use "cookie" techniques to process statistics and traffic information, facilitate navigation, and improve the service for the user's convenience.

In accordance with European legislation, the Site has updated its cookie privacy policy. The User is free to accept or reject cookies from all websites by changing their browser settings.

Intellectual Property

In accordance with the laws and regulations governing intellectual property, all logos, trademarks, designs, models, etc. are the exclusive property of the Company or its suppliers. Reproduction or use of all or part of these elements is authorized solely for informational purposes for personal and private use. Any reproduction or use of copies made for other purposes is expressly prohibited. Any other use constitutes infringement and is punishable under the Intellectual Property Code, without the prior written authorization of the Company.

Modification of the General Conditions of Sale

The Company reserves the right to modify or adapt these general terms and conditions of sale at any time. They will be applicable as soon as they are made available.

Applicable law / Amicable resolution

This contract, in French, is subject to the exclusive jurisdiction of the French courts and French law. In the event of a dispute, the Parties must jointly seek an amicable solution as a priority.