Personal data protection

INOGREEN Customer Service
Rue des Pâquis 11
1201 Geneva (GE), Switzerland

Mail - contact@gloria-hope-md.com

Who to contact for information

For any information regarding your personal data, you can contact us at:

INOGREEN Customer Service
Rue des Pâquis 11
1201 Geneva (GE), Switzerland

Or by mail

Email - contact@gloria-hope-md.com

Our teams responsible for processing your data report directly to the managers of INOGREEN.

Collection and purposes of data processing

Personal data is information that can be used to identify a specific individual.
INOGREEN collects personal data about all users browsing, viewing, and ordering on our Site, notably through the use of cookies in accordance with current legislation, particularly for the purposes of ordering and product traceability.

JED Direct Limited collects data in particular when the Internet user

  • Places an order or a return request on the website or by phone
  • Adds products to their shopping cart, using functional cookies
  • Contacts INOGREEN Customer Service by any means available, such as telephone, email, etc.
  • Browses the Website

Purpose of processing

  • Product traceability
  • Management and monitoring of commercial relations between INOGREEN and the customer (including operations relating to orders, deliveries and returns, transactions, payments and invoices, complaints, etc.)
  • Sending commercial prospecting
  • Sharing information with our business partners in accordance with European regulations
  • Production of audience measurement statistics and marketing studies
  • Prevention and fight against fraud during order payment

Data recipients

The data collected is intended for use by INOGREEN. The data may be transmitted to business partners, police services in the context of legal requisitions, or supervisory authorities, including the DGCCRF (French Directorate General for the Protection of Consumers) or ANSES (French Agency for the Protection of Consumers).
The data may also be processed by subcontractors used by INOGREEN for the personalization of the Site's content, order fulfillment, debt collection, and fraud prevention and control.

Sharing your personal data

Only if you have expressly agreed to receive offers from selected partners in the field of clairvoyance and wellness in general (by checking the specific consent box), may we share your personal data, such as your title, first name, last name, and email address, with one or more relevant third-party companies, partners of INOGREEN whose products or services may be of interest to you. These third-party companies may, in turn, send you offers. You can unsubscribe at any time. You can also contact us at any time to request that we no longer share your data.

Use of your testimonials

Regarding the publication of testimonials on our site, there are two options: Either we use a mix of testimonials so that our customers cannot be identified, or if the testimonial is recognizable, we will send you a prior written request to allow INOGREEN to use the following information for promotional purposes or as testimonials: first name, last initial, image, city.

Right of access, rectification and deletion

INOGREEN is committed to complying with the provisions of the Data Protection Act.
All personal data transmitted by the customer is treated confidentially. The customer may view, modify, or request the deletion of their personal data at any time.

This site complies with the provisions of French Law 78-17 of January 6, 1978, relating to information technology, data files, and civil liberties. Under this law, the User has the right to object (Articles 32 and 38), access (Articles 38 and 39), and rectify (Article 40) their personal data.

To use this service, the user must contact customer service at the following address: contact@gloria-hope-md.com, or by mail addressed to INOGREEN Customer Service, Rue des Pâquis 11, 1201 Geneva, Switzerland, specifying their last name, first name(s), postal address, and email address. Their request must be signed and accompanied by a valid ID document bearing their signature. The user can specify the address to which the response should be sent.

JED Direct Limited has 2 months from receipt of the User's request to respond. After this period, the Customer may contact the CNIL (https://www.cnil.fr) in the event of difficulty.

Information used to establish product traceability, prove a right or contract, or retained to comply with a legal obligation may be archived in accordance with applicable legal provisions.

Data retention period

INOGREEN strives to retain data only for the period necessary to fully fulfill its obligations, which may not exceed four years from the end of the relationship with the customer or prospect. After this period, customer data will be either deleted or anonymized. Nevertheless, information used to establish product traceability, prove a right or contract, or to comply with a legal obligation may be archived in accordance with applicable legal provisions.

Storage and transfer of personal data outside the EU

INOGREEN strives to store personal data only in European Union member states subject to European Regulation 2016/679 and, in any event, only in "adequate" countries within the meaning of the Regulation.

INOGREEN guarantees that it will make every effort to ensure that all of its partners comply with European regulations regarding the processing of personal data.

Postal address and telephone number

The customer's postal address and telephone number are required for processing and managing orders, as well as for commercial relations between INOGREEN and the customer.
Subject to the User's consent, INOGREEN uses this personal data for commercial prospecting purposes. The customer may object to this at any time, simply and free of charge, by mail, or, if desired, by using the form provided at the following address: INOGREEN Customer Service, Rue des Pâquis 11, 1201 Geneva, Switzerland